Terms and Conditions for Learner Drivers

The following terms and conditions represent the basis upon which training is offered by IQ Driving. The provision of training is subject to the acceptance of these terms and conditions and by undertaking driving lessons you are accepting these terms and conditions.

Introduction: Thank you for choosing IQ Driving we are a progressive forward thinking driving school with friendly professional driving instructors who have a vast knowledge of a test centres and test routes in Middlesbrough, Darlington and Hartlepool. If for any reason you have any concerns please do not hesitate to ask your driving instructor at any time they will be more than pleased to offer friendly helpful advice, alternatively you can contact IQ Driving via e-mail and we will endeavour to reply ASAP. Please be assured that all concerns are taken with the utmost diligence and discretion at all times assuring you of our best intentions.

Cancellation: In line with most driving schools the driving instructor reserves the right to charge pupils for failing to provide ADEQUATE NOTICE for cancelling lessons of instruction, as common within the industry the driving instructor will need a MINIMUM of 48 HOURS NOTICE if you are unable to attend your driving lesson otherwise you may be charged for any loss of revenue. However the driving Instructor would appreciate you honouring appointment times and any cancellation being your only alternative. Under exceptional circumstances such as family crisis etc, please do not hesitate to contact us at any time; the driving instructor will be most understanding and happy to reschedule your driving lesson at no extra cost.

Lessons and Traffic: Please be aware that the driving instructor has no control over road conditions such as but not limited to; road works, traffic jams, road accidents, road closure plus many more etc… Whilst the driving instructor has extensive knowledge of the local area they cannot be held responsible for any delays that this may cause in over-run lesson time (you will not be charged for the over-run lessons) and/or lateness to appointments such as but not limited to your practical driving test.

Tuition Vehicle and Practical Driving Test: Providing you and the instructor mutually agree both, the driving test time and date, the driving instructor will ensure they are available with the use of car for your test. If you fail to consult with your driving instructor they may not guarantee availability. Also please be aware that it is the candidates’ responsibility to take the required documentation to their practical driving test your driving instructor will not be held responsible if your test is cancelled due to missing documentation. While every effort is made to maintain the vehicle of instruction to a high standard, if the test cannot proceed due to mechanical failure, IQ Driving believes that the candidate should not be out of pocket as far as retest and tuition fees are concerned and will pay for them up to the next available test. We will not be responsible for other incidental out of pocket expenses i.e., time off work, travel expenses, etc.

Infringements: Please note that whilst that the driving instructor is there to guide and coach, you they cannot be held responsible for any speeding fines, infringement fines, etc., that are incurred due to none-conformation of instruction any such infringements will be the sole responsibility of the candidate.

Fit and Legal: Please be aware if you are found to be unfit to drive due to such things as but not limited to; being under the influence of alcohol or drugs, not wearing prescription glasses, etc., the driving instructor WILL refuse to take you on a driving lesson and you may be charged for any loss of revenue. DSA (Driving Standards Agency) Code of Conduct (DRIVING INSTRUCTORS).

Personal conduct

  • The instructor will at all times behave in a professional manner towards clients.
  • Clients will be treated with respect and consideration.
  • The instructor will try to avoid physical contact with a client except in an emergency or in the normal course of greeting.
  • Whilst reserving the right to decide against giving tuition, the instructor will not act in any way which contravenes legislation on discrimination.

Business dealings

  • The instructor will safeguard and account for any monies paid in advance by the client in respect of driving lessons, test fees or for any other purpose and will make the details available to the client on request.
  • The instructor on or before the first lesson should provide clients with details where to find a written copy of terms of business to include:
  • legal identity of the school/instructor with full address and telephone number at which the instructor or his/her representative can be contacted the price and duration of lessons
  • the price and conditions for use of a driving school car for the practical driving test
  • the terms under which cancellation by either party may take place
  • Procedure for complaints.
  • The instructor should check a client’s entitlement to drive the vehicle and his or her ability to read a number plate at the statutory distance on the first lesson. When presenting a client for the practical driving test the instructor should ensure that the client has all the necessary documentation to enable the client to take the test and that the vehicle is roadworthy

Voluntary code of practice

Instructors will advise clients when to apply for their theory and practical driving tests, taking account of local waiting times and forecast of clients’ potential for achieving the driving test pass standard. The instructor will not cancel or re-arrange a driving test without the client’s agreement. In the event of the instructor’s decision to withhold the use of the school car for the driving test, sufficient notice should be given to the client to avoid loss of the DSA test fee. The instructor should at all times, to the best of his or her ability, endeavour to teach the client correct driving skills according to DSA’s recommended syllabus.

Advertising

  • The advertising of driving tuition shall be honest; claims made shall be capable of verification and comply with codes of practice set down by the Advertising Standards Authority.
  • Advertising that refers to clients’ pass rates should not be open to misinterpretation and the basis on which the calculation is made should be made clear.

Conciliation

  • Complaints by clients should be made in the first instance to the driving instructor/driving school/contractor following the complaints procedure issued.
  • Failing agreement or settlement of a dispute, reference may be made to DSA’s Registrar of Approved Driving Instructors who will consider the matter and advise accordingly.
  • Should the Registrar not be able to settle the dispute he or she may set up a panel, with representatives from the ADI industry, to consider the matter further or advise that the matter should be referred to the courts or other statutory body to be determined.

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